Chatter Digital’s Social Media Management FAQ’s

Pricing

When you sign up for our content plan, your chosen social media accounts are fixed for the month. At the end of the month, you may change your selection. We offer a choice of Facebook, Instagram Business, Twitter and LinkedIn (Company or Individual). If you would like us to create content for a different social media platform, please get in touch with us for a bespoke solution.

Our content packs are perfect for this. You select the social media platform and how many posts you would like us to create. We offer packs of 5, 10, 15 and 30 posts. 

You can cancel your plan at any time. Simply get in touch with us or cancel direct from your account dashboard. We can continue to post your content for the remainder of the month, or stop right away – it’s completely up to you.

To change plan, simply cancel your existing plan from your account dashboard and purchase the new plan that you want. If there are still days to run on your existing plan, we will continue to run all the scheduled content until expiry, even if you have downgraded!

We accept payments on all major credit cards through Stripe.

There are absolutely no hidden costs. We are transparent with our pricing with all our products, whether is be social media content creation or SEO services. 

Getting Started

Select the Content Plan or Content Pack that suits your requirements and complete your purchase to activate your subscription. We will then be in touch with you to get the ball rolling. 

After your subscription is active, we will send you a questionnaire to make sure we’re on the same page in terms of which content you’re expecting, what your business is about and in which industry or niche you are focused on. We’ll only post relevant content for your business and to engage new and existing customers. You will be provided with a copy of your content plan to review before it goes live. This is an opportunity to let us know about your brand guidelines too, like preferred colours and fonts.

Your social media content plan will cover a range of areas such as business or industry relevant articles, quizzes and fun facts, important holidays or events as well as direct marketing of your products. It is important to have a range to keep your audience engaged. We will ofcourse create content about anything specific you want us to target. Simply let us know.

No, you don’t have to give us your login details. You grant us permission to post via a platform that allows you to do this securely. This is all part of the onboarding process.

You’ll receive your content within 3 working days of completing your business questionnaire and linking your selected social media profiles. 

If you prefer to be provided the content to review in smaller batches, like 9 posts at a time to match your Instagram Grid, then simply let us know. We can do that too. 

Monthly Content

No, we always strive to make sure the content we post is very specific for your business and industry. That’s why we dedicate time and effort to research your market, before starting. Even when it is a fun post like a quiz or recognising an important event or even sharing an article, there will be some form of link back to your business.

While the general theme of each post will be the same across each social channel with our Content Plans, we do apply channel specific customisations. For example, Instagram requires a image, Twitter has limited characters and each social media platform has their own image size requirements. We take care of all of this for you. The consistent messaging is important as you will have different followers across the different platforms. 

We want to develop long term partnerships so are confident you will love the quality of our work and we welcome your feedback so we can make your content plan on point with your needs.  Please provide us as much information in your initial questionnaire to cover your specific requirements. In subsequent months we will reach out to see what you would like us to focus on, or if you would live us to have full creative control. 

Yes, you’re free to post as much content as you wish on top of your plan with us. It’s your brand, your social media page. 

If you are on the Brand Leader plan, you will have access to our social media management platform to create / schedule and post your own content to compliment the content developed by Chatter. You will get access to keyword monitoring and post suggestions that our team will set up for you (and you can add to).

If you want to do it 100% yourself, simply purchase our Chatter Pro package. We will get you onboarded and ready to create your own content. To learn more about this click here.

We have a team of social media experts who are trained to create, find and post ideal content, experienced with different brands in various industries. Our team are exceptional smart, creative and fun and this will show through in your content.

Check out our Content Packs to add even more content to a particular social media channel. You can add as many of these as you like to our plans, or purchase them on their own. This gives you full control of how much content you want us to create for you and on what channel.

Your Dashboard

With your Chatter Pro dashboard you can login anytime to create, edit, check or add more posts yourself. You get access to a range of other social media platforms like Google My Business and Pinterest as well as blogging sites like WordPress.

Our platform also has an integration with Canva to help you create amazing looking posts quickly.

You also get access to ready made Social Media Reports to see how your channels and material is performing, can research keywords and get post ideas from RSS feeds and trending articles. 

You essentially have a full power social media management platform at your disposal, with the added benefit of a social media content creation team to help you maximise it. 

Only the Brand Leader package includes access to our social media management software, dashboard and social media reporting.

However, if you are on the Starter or Booster plans, or simply want to do all the content yourself, you can purchase access to this via our product called Chatter Pro. This will give you access to all the software and dashboard features.

We highly recommend you give it a go – there are no lock in contracts and you can cancel anytime.

We will create your account and away you go – there will be tutorial videos, blogs and a support team to help you along the way. Of course, you can engage us at any time to seemlessly start creating content for you if you start getting too busy!